The following is a paraphrase of what I heard at the time and is not a complete transcript.
Stephanie theme for this week is cultural interpretation.
Paul spoke about club creation in the application. Explained if have an idea for a show, community, or private organization much easier to make clubs.
Show – hosts of show can come together.
Community – by language or subject matter
Private Organization – Work colleagues, or a private organization in real life.
Limited who can create a club based upon who has spoke on stage and the user engagement that they have.
Only 2 clubs created per month at this time.
Higher quality audio – three circles while on stage high, medium, low. This is how your audio will be broadcasted to anyone listening in.
High – if you are performing as a musician
Low – if you have network issues then low is better to use.
International fixes – localization, suggestion of international celebrities and influencers and support for international invites.
Accessibility was featured. Major shout out to the 15% club
Took away the all events option since it was overwhelming.
Trust and safety tools to make it easier to get through reports
links for accounts and clubs to make it easier to share.
Language filtering to better understand what the room might be in and how we can filter it out completely.
Working on showing three rooms in hallway suggesting what you might be interested in the application.
Q1: When will Clubs be open to everyone?
A1: Building for everyone in the world. Trying to prevent bad actors from disrupting the system. Afraid of being flooded by clubs so trying to make it limited to those actually interested in having those types of conversations. Won’t reveal parameters so the system can’t be gamed. Want to open more broadly soon.
Q2: 2 Club limit, if you are an admin does that limit you?
Q3: How do you want clubs to be used differently?
A3: Creativity is going to accelerate now that it is out in the universe. There was a lot of friction with the way the process was before. There is going to be a lot more experimentation with this new club system. What might have taken months for Clubhouse to evolve might happen in days.
Q4: Two clubs have the same name?
A4: More display name conscious because it is more human. That’s why it shows the first name and then if you click on the profile you will see the last name. If at party two people can be named Nicole. When you search rank clubs to figure out the one that you are referring to and as a result, you earn your search rank. On LinkedIn people can have the same name but when you search it suggests the person that it most thinks you would like. If clubs have the same name, the user can decide which one that they should join. This prevents a land grab on names. Paul said not problematic if similar names but if intentionally trying to confuse people to sign up for a club not acting in good faith then that is a problem. This is going to be added to the terms of service. Rohan had corrected Paul saying that it is technically prevented but not Paul’s vision. Authenticity is very important was added by Anu.
Q5: Protection of Brands used by someone else?
A5: Other platforms has a verification program and it works for them. Clubhouse wants the ability for someone starting with zero followers to become an influencer. May need to look at protection of brands and clubs.
Q6: Why has my club gone down in search ranking?
A6: Many factors including ranking, followers, engagement, keeping your club active. Doesn’t want to reveal the algorithm so the system can’t be gamed.
Q7: Repeating rooms for an event series?
A7: Paul stated Club is a conversation series. Didn’t want recurring events and the calendar to be littered with zombie events. They can now know if the recurring event is on the calendar and if they didn’t start the event. The people who do it every single day are more motivated to do so. Thinking about past events and future events from the series. Great way to see what kind of events they have hosted in the past.
Q8: Follow suggestions?
A8: When you follow someone a list of other people you could follow shows up. When you click the sparkle button it will give suggestions. If the algorithm doesn’t know about the person than they will suggest other people to follow that you might enjoy following. Paul stated people interested in this topic may be interested in this other topic. Looking at more personalization suggestions based on language.
Q9: History of where I have been?
A9: Could see this being useful but it will cause app to slow down. Could see this being a fun function and the reasons why someone might want to see the list of places they have been. Paul finds it cool but doesn’t find it pressing since app works even without the history.
Q10: Townhall translation into international language?
A10: International rooms are translating the words as being said in the town hall. The community is already providing the service and Paul is excited to see it happen and full permission to do it. It is a shame that the new user orientation and town hall only in English.
Q11: Common mistakes a moderator can make?
A11: New user orientation takes place as Wednesday. Mistake 1 not letting people know about your show. Mistake 2: More people on stage actually works and the failure state is when it feels more like a live podcast. Mistake 3: Be thoughtful who you bring up on the stage by looking at people profile. Mistake 4: Making everyone a moderator (too much control even though sign of respect) Mistake 5: People not developing their own style (don’t do what other people do).
Q12: Creator grant program when are you going to launch and how to apply?
A12: Going to launch soon but maybe more details next week but no commitment to it.
Q13: Can I accept monetization to rent my room or to do things in the room?
A13: Paul wants what is good for the creator and Paul wants them to be paid for making this a part of the business model. If brands want to hire someone who is really great at moderating to put a room together they should be able to do that. Working on ways to help people to find each other and showcase how anyone can become a creator and not just those who were influencers and celebrities before they joined the app.
Q14: Plans for an API for Clubhouse?
A14: Amazing all of the tools that are available for Clubhouse. They are excited and it blows their minds. Can’t support certain applications due to untrusted developers or issues having to do with bad actors. If people are interested in making stuff like this they should join the Clubhouse team.
TRUST AND SAFETY
Q15: What violations get you removed from the app?
A15: Intentionally disrupt a stage, speech with bad intent, multiple offenses can cause a permanent suppression. Disrupting a stage is a one-time offense that can get you banned.
Q16: More celebrity impersonators, how to handle this issue?
A16: The way to verify who you are is by linking Instagram and Twitter. Click on the profile, tap three dots and report a violation that someone is impersonating someone. If they believe that is the case they will remove them from the service. Please report when you see these issues.
Q17: Stances on Millionaire rooms with free financial secrets that are a scam?
A17: Community guidelines against financial scams, user feedback is helpful. Actively working on ways to distinguish between good content, lower content, and content that is breaking the rules. Working on a way to understand why you see the room and the ability to unfollow the person that caused you to see that room. Clubhouse job to show rooms that they think you would like best. This is based on who you follow, who you block, your followers that block people, etc.
Q18: Report for trolling on only some peoples usernames?
A18: They are changing trolling to the words to “they are disrupting the stage.” Anyone that they feel might be at high risk to disrupt the stage has the button that says a report for trolling to make it fast and accessible. Didn’t want to put it on everyone’s profile. Meant for higher risk.
Q19: New users what should they be doing unlike the veterans?
A19: Paul summarized to come to new user orientation. Really early in the life of Clubhouse plenty of opportunities to build a following. Suggested to start a club and give it a brand and topic so people know what you are interested in. Add events to the calendar and make sure that it is regular than all different times. This allows the person to mentally know what is going on. Paul pitched daily news shows and repeat events. He really likes the idea of talking about the headlines of the day. Create regular recurring relationships. Bring on interesting guests onto your Clubhouse show. It is amazing how people from different worlds come together that would typically never be on the same stage. People with different perspectives. Debating the pros and cons of passion creates exciting stages. Topical news and what is happening in the world. Used example of what happened when RGB passed away and how multiple rooms created multiple ways for people to come together and speak about it in different ways. Guests with an established following bring an interesting stage. Make it participatory. Gave example of the Clubhouse show News News News. Paul shouted out NYU Girls and Cotton Club.